So don’t pull it apart unless you’re out of warranty or have permission by WesternDigital. Our firmware is now messed up, and just incase you didn’t know exactly what the firmware does I’ll explain, Firmware is a read-only file which is responsible for (In our case) starting up the hard drive correctly and basically making it visible to our computers (Mac or PC).Ī: There is no point calling the clowns at WD, they don’t know ANYTHING! Only call them if you want your device replaced under warranty, I got an exclusive right to try and get the data off by pulling the HardDrive apart to figure out what is wrong with it and still get it replaced under warranty. I have the exact same problem and know exactly what is wrong but am still in the process of getting the information off the hard drive.Ī: What happened was when we all upgraded the Firmware, it didn’t mention any errors but in fact there has been. Hey all, Please read as it applies to you all.
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